Here’s a professional and customer-friendly Return & Refund Policy for your eCommerce store Moulds and Models, which sells customized ships. It’s written in a standardized format suitable for your website and Indian regulations.
Return & Refund Policy
Last updated: [Insert Date]
Thank you for shopping with Moulds and Models. Every customized ship we craft is made with care and precision to bring your vision to life. Since our products are custom-made, we follow a specific return and refund policy to ensure fairness and transparency.
1. Customized Product Policy
All our ships are made to order and personalized as per your design preferences. Therefore, returns or refunds are not applicable once an order has been placed and production has begun.
However, if your item arrives damaged, defective, or different from the approved design, we will gladly offer a replacement or partial refund after verification.
2. Damaged or Defective Items
If your order arrives damaged or defective, please inform us within 48 hours of delivery by emailing [Insert your email address] with:
- Your order number
- Photos or videos clearly showing the issue
- Unboxing video (if available — helps with claim validation)
Once verified, we will arrange for a replacement or compensation based on the issue.
3. Order Cancellation
Orders can be cancelled within 12 hours of placing them, provided production has not started.
After this period, cancellations cannot be accepted as your customized model goes into production immediately.
4. Refunds (If Applicable)
Approved refunds (for damaged or wrong products) will be processed within 5–7 business days after approval.
Refunds are made to your original payment method only.
Please note: shipping charges, if any, are non-refundable.
5. Shipping Errors
In rare cases of incorrect delivery or incomplete order, we will bear the cost of re-shipping or replacement.
6. Contact Us
For any return, refund, or product-related issue, please contact:
Moulds and Models
Gurugram, Haryana, India
📧 Email: info@mouldsandmodels.in
📞 Phone: 9652981113
We’re committed to ensuring every customer receives a ship they’re proud to own.